/* dmarcboard app — help & support (public/js/app-support.js) and the admin support queue (public/js/app-admin-support.js). Uses tokens.css. */
.sup-help h2, .sup-list-h { display: flex; align-items: center; gap: 8px; font-size: 17px; margin: 0; }
.sup-help > p { margin: 6px 0 12px; }
.sup-help-form { max-width: 640px; }
.sup-search { position: relative; display: flex; align-items: center; }
.sup-search .i { position: absolute; left: 11px; color: var(--subtle-fg); pointer-events: none; }
.sup-search .input { padding-left: 34px; }
.sup-help-out { margin-top: 10px; }
.sup-help-out:empty { display: none; }
.sup-help-list { list-style: none; margin: 0; padding: 0; display: grid; gap: 6px; }
.sup-help-item { display: flex; gap: 10px; align-items: flex-start; padding: 9px 12px; border: 1px solid var(--border); border-radius: var(--r-sm); color: var(--fg); text-decoration: none; background: #fff; }
.sup-help-item:hover { border-color: var(--brand-300); background: var(--brand-50); }
.sup-help-item:focus-visible { outline: none; box-shadow: var(--focus); }
.sup-help-item > .i { margin-top: 3px; color: var(--brand); flex: none; }
.sup-help-item > span { display: grid; gap: 2px; min-width: 0; }
.sup-help-title { font-weight: 600; color: var(--navy-900); overflow-wrap: anywhere; }
.sup-help-sum { overflow-wrap: anywhere; }

/* ticket list */
.sup-table td { vertical-align: middle; }
.sup-cell-main { min-width: 0; }
.sup-cell-main > span, .sup-cell-main > a { display: block; }
.sup-subject { font-weight: 600; color: var(--navy-900); text-decoration: none; }
.sup-subject:hover { color: var(--brand); text-decoration: underline; }
.sup-cell-sm { display: none; }
.sup-row-attn td { background: var(--warn-bg); }
.sup-chip { display: inline-flex; align-items: center; gap: 4px; padding: 1px 8px; border-radius: var(--r-pill); background: var(--neutral-bg); color: var(--neutral); font-size: 12px; font-weight: 600; white-space: nowrap; }

/* new ticket form */
.sup-form { max-width: 860px; }
.sup-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); max-width: none; }
.sup-ta { min-height: 140px; resize: vertical; line-height: 1.55; font-family: inherit; }
.sup-under { display: flex; justify-content: space-between; gap: 6px 16px; flex-wrap: wrap; }
.sup-count { margin-left: auto; white-space: nowrap; }
.help-warn { color: var(--fail); font-weight: 600; }
.sup-sugg:empty { display: none; }
.sup-sugg-box { margin-top: 6px; padding: 10px 12px; border-radius: var(--r-sm); background: var(--brand-50); border: 1px solid var(--brand-100); display: grid; gap: 8px; }
.sup-sugg-box > p { display: flex; gap: 6px; align-items: center; margin: 0; color: var(--navy-900); }
.sup-attach { display: grid; gap: 8px; }
.sup-attach-row { display: flex; flex-wrap: wrap; gap: 8px 12px; align-items: center; }
.sup-files { list-style: none; margin: 0; padding: 0; display: grid; gap: 6px; }
.sup-files:empty { display: none; }
.sup-file { display: flex; align-items: center; gap: 8px; padding: 6px 8px 6px 10px; border: 1px solid var(--border); border-radius: var(--r-sm); background: #fbfcfe; font-size: 14px; min-width: 0; }
.sup-file > .i { color: var(--subtle-fg); flex: none; }
.sup-file-name { flex: 1 1 auto; min-width: 0; }
.sup-actions { flex-wrap: wrap; gap: 8px; }

/* ticket page */
.sup-head { margin-bottom: 14px; }
.sup-head h1, .asup-title { overflow-wrap: anywhere; }
.asup-title { font-size: 20px; margin: 10px 0 6px; color: var(--navy-900); }
.sup-meta { display: flex; flex-wrap: wrap; gap: 6px 10px; align-items: center; margin: 6px 0 0; }
.sup-head + .notice, .sup-head + .stack { margin-bottom: 16px; }
.sup-thread { list-style: none; margin: 0 0 16px; padding: 0; display: grid; gap: 12px; }
.sup-msg { background: var(--card); border: 1px solid var(--border); border-radius: var(--r); padding: 14px 18px; box-shadow: var(--sh-sm); min-width: 0; }
.sup-msg-staff { border-left: 4px solid var(--brand); background: linear-gradient(0deg, #fff, #fff), var(--brand-50); }
.sup-msg-note { background: var(--warn-bg); border: 1px dashed var(--warn-bd); border-left: 4px solid var(--warn); }
.sup-msg-head { display: flex; align-items: center; flex-wrap: wrap; gap: 6px 10px; margin-bottom: 8px; }
.sup-msg-head time { margin-left: auto; }
.sup-who { min-width: 0; color: var(--navy-900); }
.sup-av { width: 28px; height: 28px; border-radius: 50%; display: inline-grid; place-items: center; background: var(--neutral-bg); color: var(--neutral); font-size: 11.5px; font-weight: 700; flex: none; }
.sup-av-staff { background: var(--brand); color: #fff; }
.sup-msg-note .sup-av-staff { background: var(--warn); }
.sup-note-flag { display: flex; align-items: center; gap: 6px; color: var(--warn); font-weight: 600; margin: -2px 0 8px; }
.sup-body { white-space: pre-wrap; overflow-wrap: anywhere; word-break: break-word; font-size: 15px; line-height: 1.6; color: var(--fg); }
.sup-att-list { list-style: none; margin: 10px 0 0; padding: 0; display: flex; flex-wrap: wrap; gap: 6px; }
.sup-att { display: inline-flex; align-items: center; gap: 6px; max-width: 100%; padding: 5px 10px; border: 1px solid var(--border); border-radius: var(--r-pill); background: #fff; color: var(--navy-900); text-decoration: none; font-size: 13.5px; min-height: 32px; }
.sup-att:hover { border-color: var(--brand-300); color: var(--brand); }
.sup-att:focus-visible { outline: none; box-shadow: var(--focus); }
.sup-att > span.break { min-width: 0; }
.sup-sys { display: flex; align-items: center; justify-content: center; flex-wrap: wrap; gap: 4px 8px; color: var(--muted-fg); font-size: 13.5px; text-align: center; padding: 2px 8px; }
.sup-sys .i { color: var(--subtle-fg); }
.sup-reply { max-width: none; }
.sup-rate { max-width: 640px; }
.sup-rate-set { border: 0; margin: 0; padding: 0; min-width: 0; }
.sup-rate-set legend { margin-bottom: 8px; padding: 0; }
.sup-stars { display: flex; align-items: center; flex-wrap: wrap; gap: 6px; }
.sup-star { position: relative; }
.sup-star input { position: absolute; opacity: 0; width: 1px; height: 1px; }
.sup-star > span:first-of-type { display: inline-grid; place-items: center; width: 44px; height: 44px; border: 1px solid var(--border-strong); border-radius: var(--r-sm); background: #fff; font-weight: 700; cursor: pointer; color: var(--navy-900); }
.sup-star input:checked + span { background: var(--brand); border-color: var(--brand); color: #fff; }
.sup-star input:focus-visible + span { box-shadow: var(--focus); }
.sup-star:hover > span:first-of-type { border-color: var(--brand); }

/* admin queue */
.asup-filterbar { display: flex; flex-wrap: wrap; gap: 10px 14px; align-items: center; justify-content: space-between; padding: 0 24px 14px; }
.asup-filters { display: flex; flex-wrap: wrap; gap: 8px; }
.asup-filters .input { width: auto; min-width: 128px; }
.asup-seg { flex-wrap: wrap; }
.asup-tags { display: flex !important; flex-wrap: wrap; gap: 4px 6px; margin-top: 4px; align-items: center; }
.asup-tags .pill { font-size: 11.5px; }
.asup-row-urgent td:first-child { box-shadow: inset 3px 0 0 var(--fail); }
.asup-mlist { list-style: none; margin: 0; padding: 0; display: grid; gap: 10px; }
.asup-mrow { display: flex; gap: 10px 16px; align-items: flex-start; justify-content: space-between; padding: 10px 0; border-bottom: 1px solid var(--border); }
.asup-mtext { min-width: 0; display: flex; flex-wrap: wrap; gap: 4px 8px; align-items: center; }
.asup-mprev { flex-basis: 100%; margin: 2px 0 0; white-space: pre-wrap; overflow-wrap: anywhere; }
.asup-mgrid { grid-template-columns: minmax(0, 1fr) 160px; max-width: none; }

/* admin ticket view */
.asup-grid { display: grid; grid-template-columns: minmax(0, 1fr) 320px; gap: 18px; align-items: start; }
.asup-side { min-width: 0; }
.asup-h { font-size: 15.5px; margin: 0; color: var(--navy-900); }
.asup-h3 { font-size: 13.5px; margin: 6px 0 6px; color: var(--muted-fg); font-weight: 650; text-transform: none; }
.asup-kv { display: grid; grid-template-columns: max-content minmax(0, 1fr); gap: 6px 12px; margin: 0; font-size: 14px; }
.asup-kv dt { color: var(--muted-fg); }
.asup-kv dd { margin: 0; min-width: 0; overflow-wrap: anywhere; }
.asup-ws { list-style: none; margin: 0; padding: 0; display: grid; gap: 8px; font-size: 14px; }
.asup-ws li { display: grid; gap: 1px; min-width: 0; }
.asup-csat-c { display: block; }
.asup-inline { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }
.asup-inline .input { flex: 1 1 160px; width: auto; min-width: 0; }
.asup-compose-head { display: flex; align-items: center; justify-content: space-between; flex-wrap: wrap; gap: 8px 12px; }
.asup-compose-note { border-color: var(--warn-bd); background: #fffdf5; }
.asup-props .field { gap: 4px; }

@media (max-width: 1100px) {
  .asup-grid { grid-template-columns: minmax(0, 1fr); }
}
@media (max-width: 640px) {
  .sup-grid, .asup-mgrid { grid-template-columns: minmax(0, 1fr); }
  .sup-cell-sm { display: flex !important; gap: 8px; align-items: center; flex-wrap: wrap; margin-top: 4px; }
  .sup-msg { padding: 12px 14px; }
  .sup-msg-head time { margin-left: 0; }
  .asup-filterbar { padding: 0 16px 12px; }
  .asup-filters { width: 100%; }
  .asup-filters .input { flex: 1 1 140px; min-width: 0; }
  .adm-search, .adm-search .input { width: 100%; }
  .sup-actions .btn { flex: 1 1 auto; justify-content: center; }
  .asup-kv { grid-template-columns: minmax(0, 1fr); gap: 2px; }
  .asup-kv dd { margin-bottom: 6px; }
}